Test and Trace Support Payment

The Test and Trace Support Payment scheme is designed to support people who will be financially affected if they are required to self-isolate by NHS Test and Trace.

Under the scheme, if you are contacted by NHS Test and Trace and are required by law to self-isolate, you may be entitled to a support payment of £500, paid by South Derbyshire District Council. You will only receive a payment if you meet all of the criteria. The scheme initially was to run from 28 September 2020 to 31 January 2021 but has now been extended until 31 March 2021.

The Council’s discretionary scheme has been amended with effect from 1 February 2021 to allow an additional criteria for those who face a reduction of 50% or more in their earnings due to the requirement to self-isolate.

Do I qualify?

To qualify for a main scheme Test and Trace Support Payment, you must be:

  • Asked to self-isolate by the NHS Test and Trace team, or by the NHS App. You must make sure you have an 8 character Test and Trace Account ID number before you apply. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID. Please note, we cannot applications without a Account ID and cannot accept notifications from other tracing services.
  • Employed or self-employed.
  • Unable to work from home and will lose income as a result.
  • Currently be in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you meet all of these criteria, you may qualify for a payment from the main Test and Trace Support Payment scheme. Please complete the on-line claim form, supplying the verification requested and we aim to let you know the outcome within 3 working days.

South Derbyshire District Council Discretionary Support Payment Scheme

To qualify for a discretionary award you must be:

  • Asked to self-isolate by the NHS Test and Trace team, or by the NHS App. You must make sure you have an 8 character Test and Trace Account ID number before you apply. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID. Please note, we cannot applications without a Account ID and cannot accept notifications from other tracing services.
  • Employed or self-employed.
  • Be unable to work from home
  • Be responsible for paying Council Tax (or are the partner of) for the property you live in or be liable to pay a commercial rent for your accommodation.
  • And either:
    • Receive Council Tax Reduction (CTR) because you are on a low income. You can make a claim for CTR because of your loss of earnings from the date of isolation if you do not already claim, and we can consider a discretionary award if you qualify for CTR for the period of your isolation, or; 
    • (From 1 February 2021 onwards), will lose 50 per cent or more of your earnings or self employed income as a result of self isolation.

The discretionary fund is limited and payments will end when the fund is exhausted.

The Council's Discretionary Test and Trace policy documents have been updated. The original scheme policy document was replaced with the new policy document as of 1 February 2021. Any claims to the Council prior to this date were assessed under the original scheme.

How to make a claim

Please only make a claim if you meet the all of the criteria shown for either the main scheme or the discretionary scheme. We will not be able to make an award if you do not meet all of the criteria. 

  • Please complete the on-line claim form below.
  • Make sure you have your NHS Account ID number handy. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID.
  • You will also need verification of your employment status and your bank account.
  • If you cannot complete the form on-line or you wish to discuss your circumstances, please call our Customer Services team on 01283 595795.

Please note: To validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments. This is not a credit check and won't impact your credit rating. For more information on how TransUnion may use your data, please visit TransUnion's website.

Apply for Test and Trace Support Payment

For more information, visit the government’s website.