Get involved

Resident Scrutiny

Our independent Resident Scrutiny Panel consists of tenants who work closely with us to improve Housing Services.

The panel’s main function is to act as a ‘critical friend’ by carrying out reviews and presenting recommendations to senior management for improvement.

Its aims are to:

  • Improve tenant satisfaction
  • Improve performance of day to day services
  • Influence our decisions                                              
  • Achieve the best possible value for money
  • Hold us to account for our performance

As part of the Localism Act 2011, the panel has been registered as a ‘Designated Person’ with the Housing Ombudsman.

This has been introduced by the Government to improve the chances of complaints about social housing being resolved locally and to involve councillors and residents in the process. More information can be found here.

If you would like to get in touch with the panel, please telephone Glynn Lacey on 07462 113867, Bex Cox on 07967 317121 or email

Anyone who would like to join the panel should call us on 01283 595803 for more information. Previous experience of working or volunteering with social housing providers is beneficial, but not essential. Training and support will be given.