Contact us

Make a payment: To make a payment to the Council, please visit our online payment system or call our touchtone payment line on 01283 595865.

Answers to most of your questions and ways to apply, report and pay for services are available on this website. If you cannot find the information you are looking for, contact us using one of the methods listed below.

Online

If you cannot find the service you need on our website, you can contact us using our online form.

Contact us

Email

Alternatively, you can email your enquiry to customer.services@southderbyshire.gov.uk.

Telephone

Our telephone number is 01283 595795.

If you need to contact us urgently outside of office hours e.g. for Council tenants to report an emergency repair, call Careline on 01283 221225.

In person

If you need to visit us, our offices are located at:

South Derbyshire District Council
Civic Offices
Civic Way  
Swadlincote  
Derbyshire  
DE11 0AH

Opening times:

Monday, Tuesday, Thursday between 8.45am and 5pm 
Wednesday between 9.30am and 5pm
Friday between 8.45am and 4.30pm

(Excluding bank holidays and public holidays)

Social Media

You can contact us on our central Facebook or our Twitter account. You can also contact us via any of the departmental social media accounts if you have a specific query.

Social Media House Rules

The social media team at South Derbyshire District Council are responsible for several different social media accounts on a variety of platforms.

We’re happy to help you in any way that we can and look forward to seeing your views and feedback. We do however expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:

  1. All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
  2. Be civil, tasteful and relevant.
  3. Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
  4. Do not swear.
  5. Do not post the same message, or very similar messages, more than once (also called "spamming").
  6. Do not publicise your, or anyone else's, personal information, such as contact details.
  7. Do not advertise products or services.
  8. Do not impersonate someone else.

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.

Responding to users

  1. We’ll do our best to respond to your enquiries within two working days, but in most cases,  it will be within a few hours.
  2. We’ll try to help you, or direct you to people and/or departments who can, wherever possible.
  3. Our working hours are 8.00 – 16.00 Monday to Friday. We’ll deal with enquiries sent outside of this time as soon as possible when working hours resume.