Comments, compliments and complaints
If your comment, compliment or complaint refers to highways (roads and pavements), education and schools, library services, social care & health (including adult, children and family services) please contact Derbyshire County Council - Call Derbyshire on 01629 533190 or email https://www.derbyshire.gov.uk/home.aspx
If you would like the assistance of your local Councillor with your complaint please click here to find out who is the local representative in your area and details on how to contact them. (
Comments
Comments about services will be reviewed by the appropriate manager who will write and let you know what they will do as a result of your feedback.
To make a comment please email customer.experience@southderbyshire.gov.uk
Compliments
We love to hear all about our success stories and how we have made a positive impact. If you have been really impressed with a particular officer or service you have received from us please let us know by emailing customer.experience@southderbyshire.gov.uk. We will then share this with the relevant team and officers involved.
Complaints
The Council has assessed its complaints process against the Housing Ombudsman Complaint Handling Code and completed a self assessment. The self assessment can be viewed here. (docx, 59kb)
We can assure you that we take complaints very seriously and therefore ask that in the first instance you give us an opportunity to resolve your complaint as quickly as possible with the department that you are unhappy with.
Please email us at customer.experience@southderbyshire.gov.uk providing us with as much detail as possible about the service you are dissatisfied about. Our Customer Experience Team will then work with the relevant department to resolve this.
If however we can’t resolve your complaint quickly due to the complexity of the issue or if you are unhappy with our initial response, you can make a formal complaint.
Please use the link below to make a formal complaint.
If you remain unhappy, you can contact the Local Government and Social Care Ombudsman, an independent arbitrator whose decision is final.
If you wish to make a complaint about a Parish or District Councillor, visit our Councillors page.