Council Tax support

For Council Tax support, please email our Council Tax team on or call our customer services team on 01283 595795 if you have any queries. We are available Monday, Tuesday, Thursday 8.45am to 5pm, Wednesday 9.30am to 5pm and Friday 8.45am to 4.30pm.

Struggling to make council tax payments: If you are struggling to make council tax payments as a result of the COVID-19 pandemic, we would like to reassure you that we will not be taking any new recovery action in April, so you will not receive reminders or summons as a result of falling behind with payments this month.

If you can pay your council tax, please continue to do so, or if you can pay a lesser amount, please do so as this will help to prevent the amount you owe from building up. We would also encourage anyone who is struggling to pay their council tax bill to call our customer services team on 01283 595795.

Our advisers will discuss the options available to customers, which could include reprofiling council tax instalments over the year, and provide advice on how to apply for council tax support online or Universal Credit.

Alternatively, please email us at to see how we can help. 

COVID-19 Hardship fund announced by Government: A £500million Hardship Fund has been announced by the Ministry of Communities, Housing and Local Government to support reductions in council tax for working age people who currently receive Local Council Tax Support. We are working with the Government on plans to implement this fund and will issue more details as soon as we can (last updated 25/03/2020). 

Dropping off documents: If you need to drop off documents for the Council Tax team, please ensure they are in an envelope/bag clearly marked with the following information: 

  • Your name
  • Your return postal address
  • And if you know it, your account number

Please then post your documents into our letterbox by the main entrance.

Returning your documents: We will return your documents to you soon as possible by recorded delivery.