Council Tax support

For Council Tax support, please email our Council Tax team on or call our customer services team on 01283 595795 if you have any queries. We are available Monday, Tuesday, Thursday 8.45am to 5pm, Wednesday 9.30am to 5pm and Friday 8.45am to 4.30pm.

Struggling to make council tax payments: If you are struggling to make council tax payments as a result of the COVID-19 pandemic, please contact us.

If you can pay your Council Tax, please continue to do so, or if you can pay a lesser amount, please do so as this will help to prevent the amount you owe from building up. We would also encourage anyone who is struggling to pay their council tax bill to call our customer services team on 01283 595795.

Our advisers will discuss the options available to customers, which could include reprofiling council tax instalments over the year, and provide advice on how to apply for council tax support online or Universal Credit.

Alternatively, please email us at to see how we can help. 

Dropping off documents: If you need to drop off documents for the Council Tax team, please ensure they are in an envelope/bag clearly marked with the following information: 

  • Your name
  • Your return postal address
  • And if you know it, your account number

Please then post your documents into our letterbox by the main entrance.

Returning your documents: We will return your documents to you soon as possible by recorded delivery.