Test and Trace Support Payment

The Test and Trace Support Payment scheme is designed to support people who will be financially affected if they are required to self-isolate by NHS Test and Trace.

Under the scheme, if you are contacted by NHS Test and Trace and are required by law to self-isolate, you may be entitled to a support payment of £500, paid by South Derbyshire District Council. You will only receive a payment if you meet all of the criteria. The scheme will run until 30 June 2021.

From 8 March, the scheme was extended to support parents and guardians who are financially affected as they need to take time off work to care for a child or young person who has been told to self-isolate. Please see the ‘Parents and Guardians’ section for further information.

Do I qualify for the main scheme?

To qualify for a main scheme (non-discretionary) Test and Trace Support Payment, you must be:

  • Asked to self-isolate by the NHS Test and Trace team, or by the NHS App. You must make sure you have an 8 character Test and Trace Account ID number before you apply. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID. Please note, we cannot applications without a Account ID and cannot accept notifications from other tracing services.
  • Employed or self-employed.
  • Unable to work from home and will lose income as a result.
  • Currently be in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you meet all of these criteria, you may qualify for a payment from the main Test and Trace Support Payment scheme. Please complete the online claim form, supplying the verification requested and we aim to let you know the outcome within 3 working days.

If you are having to self-isolate because you need to take time off work to care for a child or young person who has been told to self-isolate, please see the ‘Parents and Guardians’ section below.

Do I qualify for the discretionary scheme?

To qualify for a discretionary award you must be:

  • Asked to self-isolate by the NHS Test and Trace team, or by the NHS App. You must make sure you have an 8 character Test and Trace Account ID number before you apply. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID. Please note, we cannot applications without a Account ID and cannot accept notifications from other tracing services.
  • Employed or self-employed.
  • Be unable to work from home and will lose income as a result.
  • Be responsible for paying Council Tax (or are the partner of) for the property you live in or be liable to pay a commercial rent for your accommodation.
  • And either:
    • Receive Council Tax Reduction (CTR) because you are on a low income. You can make a claim for CTR because of your loss of earnings from the date of isolation if you do not already claim, and we can consider a discretionary award if you qualify for CTR for the period of your isolation, OR
    • Will lose 50 per cent or more of your earnings or self employed income as a result of self isolation.

If you meet all of these criteria, you may qualify for a payment from the discretionary Test and Trace Support Payment scheme. Please complete the online claim form, supplying the verification requested and we aim to let you know the outcome within 3 working days.

Please note: The discretionary fund is limited and payments will end when the fund is exhausted and payments are not guaranteed, regardless of your eligibility.

The Council's Discretionary Test and Trace Policy was updated on 1 February 2021 to allow an additional criteria for those who face a reduction of 50% or more in their earnings due to the requirement to self-isolate. Any claims to the Council prior to this date were assessed under the original scheme policy.

How to make a claim

Please only make a claim if you meet the all of the criteria shown for either the main scheme or the discretionary scheme. We will not be able to make an award if you do not meet all of the criteria. If you are having to self-isolate because you need to take time off work to care for a child or young person who has been told to self-isolate, please see ‘Parents and Guardians’ section below.

  • Please complete the online claim form below.
  • Make sure you have your NHS Account ID number handy. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID.
  • You will also need verification of your employment status and your bank account.
  • If you cannot complete the form on-line or you wish to discuss your circumstances, please call our Customer Services team on 01283 595795.

Please note: To validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments. This is not a credit check and won't impact your credit rating. For more information on how TransUnion may use your data, please visit TransUnion's website.

Apply for Test and Trace Support Payment

Parents and guardians self-isolation payments

From 8 March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment if they need to take time off work to care for a child or young person.

To qualify for a payment, you must be:

  • the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. You will need to provide:
    • The child’s eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate OR
    • A communication from the child or young person’s education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive OR
    • If your child is aged 16-25 and has additional support needs, you will need to provide a screenshot of the young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan (EHC).
  • employed or self-employed.
  • unable to work from home while undertaking caring responsibilities and will lose income as a result (if you don't claim an eligible benefit or council tax reduction, you must have lost at least 50% of  your earnings or self-employed income - see below).

And either:

  • Are currently in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, OR
  • Are responsible for paying Council Tax (or are the partner of) for the property you live in or be liable to pay a commercial rent for your accommodation and in are in receipt of Council Tax Reduction (CTR) because you are on a low income. You can make a claim for CTR because of your loss of earnings from the date of isolation if you do not already claim, and we can consider a discretionary award if you qualify for CTR for the period of your isolation, OR
  • Will lose at least 50 per cent or more of your earnings or self-employed income.

The child or young person must have been told to self-isolate on, or after, 8 March 2021. Applications can be backdated to this point and the parent or guardian will be eligible for the payment if they meet all the other eligibility criteria. Claims cannot be backdated if the period of isolation began before 8 March 2021. Payments are limited to one parent or guardian per household for the child or young person’s self-isolation period.

Please note: Your application will be checked with your child or young person’s education or care setting.

How to make a parent and guardian claim

We are currently unable to accept online applications from parents and guardians. Please call our Customer Services Team on 01283 595795 to make a claim.

Please only make a claim if you meet the all of the criteria shown. We will not be able to make an award if you do not meet all of the criteria.

For more information, visit the government’s website.