Test and Trace Support Payment

Test and Trace Support Payment

The Government has announced a new Test and Trace Support Payment scheme designed to support people who will be financially affected if they are required to self-isolate by NHS Test and Trace.

Under the scheme, if you are contacted by NHS Test and Trace and are required by law to self-isolate, you may be entitled to a support payment of £500, paid by South Derbyshire District Council. You will only receive a payment if you meet all of the criteria. The scheme runs from 28 September 2020 to 31 January 2021

Do I qualify?

To qualify for a main scheme Test and Trace Support Payment, you must be:

  • Asked to self-isolate by the NHS Test and Trace team, or by the NHS App. You must make sure you have an 8 character Test and Trace Account ID number before you apply. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID. Please note, we cannot applications without a Account ID and cannot accept notifications from other tracing services.
  • Employed or self-employed.
  • Unable to work from home and will lose income as a result.
  • Currently be in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you meet all of these criteria, you may qualify for a payment from the main Test and Trace Support Payment scheme. Please complete the on-line claim form, supplying the verification requested and we aim to let you know the outcome within 3 working days.

South Derbyshire District Council Discretionary Support Payment Scheme

To qualify for a discretionary award you must be

  • Asked to self-isolate by the NHS Test and Trace team, or by the NHS App. You must make sure you have an 8 character Test and Trace Account ID number before you apply. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID. Please note, we cannot applications without a Account ID and cannot accept notifications from other tracing services.
  • Employed or self-employed.
  • Unable to work from home and will lose income as a result.
  • Be responsible for paying Council Tax (or are the partner of) for the property you live in
  • Have savings below £6000
  • Receive Council Tax Reduction (CTR)  because you are on a low income. You can make a claim for CTR because of your loss of earnings from the date of isolation if you do not already claim, and we can consider a discretionary award if you qualify for CTR for the period of your isolation

The discretionary fund is limited and payments will end when the fund is exhausted.

How to make a claim

Please only make a claim if you meet the all of the criteria shown for either the main scheme or the discretionary scheme. We will not be able to make an award if you do not meet all of the criteria. 

  • Please complete the on-line claim form below.
  • Make sure you have your NHS Account ID number handy. You will be given this by the Test and Trace team when they call you, or if you are told to self-isolate by the NHS App (on/after 10 December 2020) you will need to follow the instructions on the app to access your Account ID.
  • You will also need verification of your employment status and your bank account.
  • If you cannot complete the form on-line or you wish to discuss your circumstances, please call our Customer Services team on 01283 595795.

Apply for Test and Trace Support Payment

For more information, visit the government’s website.