Problems with a private rental property

Tenants often contact us because their landlord has failed to carry out repairs or maintenance on their rented property.

Landlords are always responsible for repairs to:

  • the property’s structure and exterior
  • basins, sinks, baths and other sanitary fittings including pipes and drains
  • heating and hot water
  • gas appliances, pipes, flues and ventilation
  • electrical wiring
  • any damage they cause by attempting repairs

If you have a complaint about your rented property we advise you put the details in writing to your landlord, including photographic evidence if possible, and send it using recorded delivery. If your landlord still does not respond to your request you can contact us for help.

Our Enforcement Officer will carry out an inspection of the property using the Housing Health and Safety Rating System (HHSRS), to evaluate the potential risks to health and safety. The Enforcement Officer will consider the best action to remedy the defects identified, using options available under the Housing Act 2004.

Housing associations are subject to the same laws as private landlords and should be treated in the same way by tenants

The government provides detailed advice about the rights and responsibilities of private tenants, with topics covered including repairs, rent increases, safety and deposits.

Report a problem with a landlord