Council tenants

Housing repairs

During the Coronavirus pandemic, we will only be carrying out emergency and urgent housing repairs. Non-urgent repairs will not be carried out and will be rescheduled at a later date.

Emergency repairs: These are repairs where there is an immediate risk to life and limb, serious damage to a property, the security of a property or severe inconvenience to the tenant (e.g. no heating in the winter).

Urgent repairs: There are repairs where there is a danger to life and limb, a danger to property, a security risk, or considerable inconvenience to the tenant (e.g. no hot water)

Before entering a property our team will carry out an on-site risk assessment and will only enter if they have the appropriate protective equipment/clothing.

Because our phone lines are busy, please do not all us if you have a non-urgent repair request, or are following up a non-urgent repair enquiry. Thank you for your understanding.

Dropping off keys for a council property?

If you are dropping off keys, please use our letter box at the front of the council house. Please ensure the keys are in an envelope/bag marked with your name, the property address and your forwarding address. Thank you.