Customer Services
Here you will find all the information you need when getting in touch with the Council, the service you can expect, our opening hours, how to find us and some key information about the way we handle customer contact and feedback.
Click on the relevant button on the right of this page to find the information you are looking for.
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Have you registered yet for mySouthDerbyshire?
The mySouthDerbyshire account is free to set up and enables you to access lots of key information, make payments to the Council and understand more about bin collections, local planning decisions near you and lots more.
Thousands of our residents still haven't signed up to their mySouthDerbyshire account - are you one of them?
Need more information?
- Have a look at our video here
- Visit the mySouthDerbyshire page for more information and to sign up!
Customer Satisfaction Survey
Our Customer Services team works hard to support our residents every day with enquiries around Benefits, Council Tax and Business Rates, Waste Collection and Housing, among many other enquiries, relating to our services and the District.
To continually improve the service, it's important that we ask for your feedback, so we can understand what we are doing well, and which areas we need to work on. Please take a couple of minutes to fill out our Customer Satisfaction Survey, your feedback genuinely makes a difference.
Complete your Customer Satisfaction Survey here
