Customer Services

Call Handling Statistics

On average we take around 5,000 calls every month. On this page we will regularly update you on how many calls we took the previous month, and our average call waiting times. 

March 2026:

📞 Phone calls received for March:  7,781

⏱️ Average call handling time:  3 minutes and 56 seconds 

⏳ Average wait time to answer call: 3 minutes and 48 seconds

Tick Calls answered:  91.8%

 

✅ Top tip

Monday morning is our busiest time! This is when your enquiry can take a lot longer to deal with, as the sheer volume of calls means we can't get to you any quicker. If your call is not urgent, and can wait a day, or even a few hours, we advise you to avoid Monday mornings.

If it is easier for you to start your enquiry in writing, please email the team and we will come back to you within five working days: Customer.Services@southderbyshire.gov.uk