Customer Services
Social Media
We encourage all customers to raise service requests via our online contact form, or via phone or email (as detailed above). This helps to makes sure we capture all the information we need to help you as quickly and effectively as we can:
We don't handle service requests via social media channels.
However, you can comment on our central Facebook account, should you wish to. We keep our social media channels up to date with all the latest Council information.
The social media team at South Derbyshire District Council is responsible for several different social media accounts on a variety of platforms. We look forward to seeing your views and feedback. We do however expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:
- All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
- Be civil, tasteful and relevant.
- Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
- Do not swear.
- Do not post the same message, or very similar messages, more than once (also called "spamming").
- Do not publicise your, or anyone else's, personal information, such as contact details.
- Do not advertise products or services.
- Do not impersonate someone else.
Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.
Responding to users
- We’ll do our best to respond to your enquiries if we are able to help.
- For service requests it is likely we will ask you to contact the team or department directly via other methods, such as phone or email.
- Our working hours are Mondays, Tuesdays, Thursdays between 8.45am and 5pm, Wednesdays between 9.30am and 5pm and Fridays between 8.45am and 4.30pm (Excluding bank holidays and public holidays). We’ll deal with enquiries sent outside of this time as soon as possible when working hours resume.