Customer Services

Contact Us

Our Customer Services team are here to help and advise our residents on a number of issues, from queries on Council Tax and Rent, to waste and recycling enquiries, general concerns, as well as providing support with applications for a variety of services, grants or benefits. 

You can call the team during our Opening Hours on 01283 221 000 

If your query is not urgent, or you are coming to us out of hours, please complete our Contact Us Form. We aim to open all enquiries directed to Customer Services each working day. We will respond within 10 days for general enquiries, or within 15 working days for Council Tax, Business Rates and Benefit enquiries.

Please be aware our phone lines are very busy on Monday mornings (or Tuesday mornings after Bank Holidays). We recommend, if possible, you call later in the day/week as you may experience a longer wait at these times.

If you don’t have access to a telephone you can use the free telephone located at the Civic Offices.

 

Payments

To make a payment to the Council, please visit our online payment system or call our touchtone payment line on 01283 595865, which is available 24 hours a day, seven days a week.

Email

To email customer services, please fill in our contact us form. This helps us as it gathers all the information we need to give you the best possible service.

Online

We have a range of online forms - just search for the service you need (for example noise complaint or council tax reduction).

Filling in an online form helps us to respond to you better as the forms gather all the information we need to process your request.

If you cannot find the online form you need please fill in our contact us form.

 

SignLive for British Sign Language users

We are proud to have partnered with SignLive that offers an interpretation service for users of British Sign Language (BSL). To contact us using SignLive, visit the SignLive website to find out how to call us with the aid of a fully trained BSL interpreter for free.

Customers can also contact us via the TypeTalk/Text Relay operator. Find out more.

 

Out of hours support for urgent enquiries only

We are closed outside of working hours and on Saturdays, Sundays and bank holidays. During these hours we only offer out of hours support for emergencies, including support for people who are homeless tonight, emergency council house repairs, or emergency issues relating to council property that are a threat to life or property.

  • If you need to report an emergency council house repair or an emergency issue that is a threat to life or property, please call our emergency line on 01332 912642.
  • If you are concerned about being homelessness tonight, please call 0808 1692 333 or email: outofhourshousing-derbys@p3charity.org
  • If you are calling on behalf of a Careline Customer, please call 01283 221225.
  • If you need to make a payment, visit www.southderbyshire.gov.uk, or call our touchtone payment line on 01283 595865.

Post and document drop off

If you want to send in or drop off documents, our Civic Offices are located at: Civic Way, Swadlincote, Derbyshire, DE11 0AH

 

Customer services
Customer Services Team