Customer Services

Our Customer Charter

We are committed to delivering high-quality, customer-focused services to meet the needs of all our customers.

COMING SOON! Our Customer Charter sets out what you can expect from us when you access our services, and will be available to view here soon.

Previous How to Find Us Information on our offices and how to find us Next Call Handling Statistics See here our average waiting times and guidance on the best time to call us

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Cookies policy

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Overview of data processing, data subject rights and information complaints can be read here at our corporate data privacy notice.

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Necessary cookies
Name	Cookie purpose description	Provider	Expiry
CookieNotice	Used to hold the selections you make as to which cookies you allow from the site.	southderbyshire.gov.uk	6 months
ASP.NET_SessionId	used to hold session information	southderbyshire.gov.uk	Session
ProcessDisplayOptionsActionFilter.Pref	This cookie is used to remember display settings for colour contrast and font sizes set by the user in the accessibility options panel.	southderbyshire.gov.uk	30 days

Statistics

Statistic cookies help site owners understand how visitors interact with websites by collecting and reporting information anonymously.

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Statistics cookies
Name	Cookie purpose description	Provider	Expiry
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Marketing

Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

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