Customer Services

Our Customer Charter

We are committed to delivering high-quality, customer-focused services to meet the needs of all our customers.

Our Customer Charter sets out what you can expect from us when you access our services.

Previous How to Find Us Information on our offices and how to find us Next Call Handling Statistics How many calls do we take? See here our average waiting times and guidance on the best time to call us

A to Z of Council services

Top

Cookies policy

We use cookies which are small files downloaded to your computer, used to improve your site visit. Some cookies are required to make the site work properly and other optional cookies help improve your experience on the site.
We recommend keeping all cookies but you can manage your cookie preferences below.

This tool will set a cookie on your device to remember your preferences and can be changed at any time.

Review your privacy settings

Overview of data processing, data subject rights and information complaints can be read here at our corporate data privacy notice.

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the site. The website cannot function properly without these cookies.

Show necessary cookies

Necessary cookies
Name	Cookie purpose description	Provider	Expiry
CookieNotice	Used to hold the selections you make as to which cookies you allow from the site.	southderbyshire.gov.uk	6 months
ASP.NET_SessionId	used to hold session information	southderbyshire.gov.uk	Session
ProcessDisplayOptionsActionFilter.Pref	This cookie is used to remember display settings for colour contrast and font sizes set by the user in the accessibility options panel.	southderbyshire.gov.uk	30 days

Statistics

Statistic cookies help site owners understand how visitors interact with websites by collecting and reporting information anonymously.

Show Statistics cookies

Statistics cookies
Name	Cookie purpose description	Provider	Expiry
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	2 years
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	1 day
_dc_gtm_UA-#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	google-analytics.com	1 day
_gat	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager,	google-analytics.com	1 minute

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Show Marketing cookies

We have a problem!

It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting. Either way, this site won't work without it. Please take a look at our browser support page for more help.