'Handy Duo' fit rails and ramps to get people out of hospital quicker over winter

A 'handy duo' ensured essential rails and ramps were fitted in the homes of more than 200 people trying to get home from hospital, reducing pressure on the NHS and keeping people living independently.

From grab rails, ramps, and fitting key safes, to moving furniture and pinning carpets, the Handy Person Service in South Derbyshire even offers a quick turnaround – sometimes same day, and most often within two weeks.

The service supports people who need home alterations to live independently in South Derbyshire and is provided by South Derbyshire Community Voluntary Support (CVS), funded by South Derbyshire District Council through the Better Care Fund.

“We’re not just there to fit a rail or fix a step,” said Joe Matkin, who delivers the service alongside Saira Saddal.

“We’re there to make sure people feel safe and confident in their own homes, as well as preventing people from being admitted to hospital in the first place'.

"Sometimes it’s the smallest changes that make the biggest difference, especially when someone’s just come out of hospital or is worried about falling.”

Joe carries out the physical installations and adjustments needed in people's homes, and Saira, a support worker with the service, focuses on advocacy and personal support. The appointments are carefully planned by their colleague Bex.

Saira said: "I make sure people feel heard and supported, beyond just their immediate practical needs.

"I help people access benefits, fill out forms, and advocate on their behalf.

"Sometimes just knowing someone is on their side makes all the difference"

The service started in 2021 as a pilot to address the growing need for low-level home adaptations that could prevent falls, reduce hazards, and support people returning home from hospital.

A spokesperson from the ICB said: “Using a blend of practical support and advocacy, the Handy Person Service is a powerful example of how the voluntary sector is helping people live well at home and helping the NHS throughout the winter period.

"By making small but vital changes to people’s homes, this service helps prevent unnecessary hospital admissions and enables faster, safer discharges.

"It’s a great example of how working together with local partners can deliver better outcomes for patients and reduce pressure on our health and care system—especially during the winter months when demand is at its highest.”

The service works closely with the Derbyshire Home from Hospital (HFH) Service, which has staff based in Royal Derby hospital, Chesterfield Royal Hospitals and Queens Burton to identify patients who could benefit from support at home.

Across Derbyshire (excluding the city), the HFH service received 586 referrals between November and March, to support residents across the County (excluding Derby City).  

A care-coordinator who referred one of their patients to the service said: "Not only did the team complete the requested task, but they went above and beyond, providing additional support that made a real difference.

"They were incredibly thorough, and both the patient and I were delighted with the level of service.

"To be honest, it’s much more than just a handy person service — the team truly goes the extra mile to support our patients and help keep them safe in the community.

"Their contribution is deeply appreciated.

“In South Derbyshire, having the Handy Person Service to refer to is a huge asset,” said a member of the South Derbyshire CVS team. “It means we can act quickly to remove barriers and get people home safely.”

More information and Contact details can be found here.

1 October 2025