Missed or damaged bins
All bins should be presented for collection before 6am.
We will not be able to empty a bin or caddy if they contain the wrong items. Check our guide to what goes in which bin if you are unsure.
A sticker or a bin hanger will be placed on your bin to notify you of any problem items. We will empty the bin or caddy on the next collection once these are removed.
If your bin was out for collection before 6am and there is no sticker or hanger on the bin informing you why it has not been emptied, please report using our online form here.
Damaged or missing bins
Bins that go missing on collection day or ones damaged by our collection vehicle are replaced free of charge and can be requested online here.
If the bin is damaged or has gone missing under other circumstances, you must pay for a replacement.