Privacy notices

We are committed to protecting your privacy when you use our services.

Our privacy notice below tells you what to expect when the Council collects personal information. It also explains when and why we collect this information, how we use it, the conditions under which we may disclose it to others, how we keep it secure and what rights you have in relation to the data we hold about you.

We collect different sorts of information about you, depending on the service you want from us and/or the reason why we need to process information about you. To learn more about the types of information collected by specific services, please view the below documents:

More information on how long we retain your information can be found in our Record Retention Schedule. (pdf, 68kb)

The Council has a responsibility to protect its staff from incidents of violence, threatening behaviour and verbal abuse. Our staff can use devices to monitor and record incidents where they feel their safety is threatened. Evidence, including video and/or audio recordings, obtained through these devices may be used in criminal and civil proceedings and/or to take local sanctions against alleged offenders. The Council is responsible for the use of the devices and any recordings. Data will be kept for 12 months after an incident and will only be shared with parties concerned in criminal and civil proceedings. For more information call the Councils Organisational Development Health & Safety Officer on 01283 595872. The Council will continue to take any necessary steps to safeguard client confidentiality.

We use Google Analytics to collect standard website log information and details of visitor behaviour patterns. This process does not identify individuals. If we do collect information about you on our website, such as through online forms, we will explain what we intend to do with the data. Visit our Cookies page for further information on website privacy.

You can also find more information on your rights in relation to personal data we process by visiting our Data Protection Act 2018 page.