Comments, compliments and complaints

Housing Ombudsman Complaint Handling - Self Assessment

The Council assessed its complaints process against the Housing Ombudsman Complaint Handling Code and completed a self assessment which can be viewed here ^{(pdf, 248kb)}.

The Council approved the Complaint Handling Self Assessment and considered the annual complaints handling and service improvement report ^{(pdf, 121kb)} at a meeting on 3 September 2026 ^{(pdf, 163kb)}. The report can be viewed here ^{(pdf, 855kb)} and the response here ^{(pdf, 79kb)}.