Report a repair
When you report a repair during office hours, we prioritise it in terms of how dangerous or urgent it is. We will inform you that the repair will be attended to in a category of 24 hours, three days or 20 days. Where possible we always book an appointment when you first contact us. The more urgent the repair the quicker we commit to attending to it.
If you have an urgent housing repair call, please call our contact centre on 01283 595795. Our telephone lines are open Mondays, Tuesdays and Thursdays between 8.45am and 5pm, Wednesdays between 9.30am and 5pm and Fridays between 8.45am and 4.30pm.
If you need to report an out-of-hours emergency, please call 01332 912642.